QAlert™ - Citizen Request System

 

Specifications Why QAlert? Possible Scenario Screenshots Request Demo

QAlert: accept, manage, track and route citizen service requests all from a centralized, secure website.   Road Work   Maintenance Requests   Utility Issues   Sewer Problems   Sidewalk Complaints

	Web-based for easy access
	All complaints stored in database
	Multiple email notification on all complaint activity
	Internal complaint routing to appropriate department
	Link multiple occurrences of same complaints
	Comprehensive secure web-based reports available 24/7
	Imports your street database for instant identification
	Add unlimited complaint types
	Reports by streets or districts
	Visual Mapping with GIS data integration

Benefits

 

	Greatly reduce phone and walk in complaints
	Improves complaint response time
	Automatically emails citizen when complaint is closed
	Dramatically improves citizen service
	All complaints are tracked, improving staff accountability

How can QAlert™ and its modules help you?

The QAlert™ products allows users to alert administrators of various concerns online. QAlert™ notifies appropriate departments of an issue and logs the issue in a centralized database. When the issue is resolved, QAlert™ will notify the user of the complaint status.

Saves lives by decreasing calls to 911 Setting up QAlert, and  properly promoting it within your city will greatly reduce the number of 911 calls, freeing up the police department to respond to real  emergencies. Multiple channels to submit complaints:   311 call center   Self-service website   Email   Fax   Visiting a local office