The built-in geographic information system assigns layers of geodata, such as the street number and the location of the pothole, and that data is stored with the communication in the database.

3:45 PM - Differentiation is made between a nuisance pothole and one that presents a safety hazard. Notification goes to the correct department via two-way pager, email, and/or cell phone. The pothole is deemed in need of repair and crew is sent out.

5:00 PM - Supervisor closes complaint as fixed. The system automatically notifies the citizen of any changes that take affect on the complaint as in routing, notes or closure. This keeps the citizen notified and lets them know the problem has been resolved or that some action is being taken.