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QAlert™ - Specifications | |
| QAlert™ State of the Art Web-Based 311 System |
Do you want to greatly improve the way your municipality provides non-emergency service to it's citizens?
QScend Technologies Inc., has just released our newest e-Government web-based product, QAlert™. QAlert is a web-based 311 citizen complaint management system. All citizen service request/complaint data is stored for easy access and reporting. Routing of the complaints is instant and effective, and the system also notifies the submitter of updates and/or resolution.
With QAlert being a web-based product, citizens can submit request two different ways. They can either log onto the town's website or they can phone a call center or citizen affairs office. The representative can log into the 311 system and log the call in real time.
Use QAlert to easily and immediately route service requests to the appropriate department or organization via instant email.
Examples:
Potholes: Route to City Public Works
Downed Power Lines: Route to local utility company
Animal Issues: Route to Animal Control and Local Police Dept.
Traffic Signals: Route to Dept. of Transportation
Trash or Debris: Route to Dept. of Refuse
Park equipment damage: Route to Dept. of Parks and Recreation |
| Improving Citizen Service cost effectively |
With government budgets reduced or repositioned it is more difficult than ever to improve citizen service. Providing online based systems to track, manage, report and resolve all citizen requests can greatly improve your organizations service level and overall constituent approval.
Using QAlert, citizens will be able to rapidly and easily report complaints and service requests directly to the departments responsible for the resolution. Completely web- based, QAlert provides an interface for the public and your staff to enter and manage service requests of any type. QAlert runs in your web browser allowing instant and secure access to service request information 24/7 from anywhere.
Centralized management of service request data allows you to respond to and resolve requests more rapidly. This, in turn, will enhance public perception of your municipal government and its ability to accurately and effectively handle inquiries and requests.
| Flexibility in security and routing |
QAlert supports user and group level permissions and routing of various request types. Allowing different staff members to handle various request types ensures that any one department or individual is not inundated with requests they are not authorized or equipped to handle. Request are automatically routed to the appropriate department or departments via email.
Once a service request is issued QAlert notifies the appropriate department based on complaint type and location. Multiple service requests are linked to the same trouble ticket. Any action taken results in an email notification sent to the citizen, providing advanced service request levels automatically.
Once the complaint is resolved the citizen is notified via email or a mailing label is generated and supplied to the administrator for hard copy resolution notification.
| Centralized, secure data storage and management |
Whether the citizen walks-in, calls-in, or enters the service request online, all data is stored in a centralized database, automating workflow processes, while reducing manual tracking procedures and paperwork, virtually eliminating duplication. All service requests are stored in one centralized database available to any administrative user with the proper security credentials.
Because QAlert uses a Microsoft SQL Server database for all data storage, robust reports are created on the fly from any internet ready computer.